Knowledge Base for Testers

Featured articles

• How do I get paid?
• Qualification test FAQ
• What do I need in order to get started?
• What should I say?
• Top 5 reasons why tests are declined
• How do I start with my qualification test?

Qualification test

• Qualification test FAQ
• How do I start with my qualification test?
• Can I retake my qualification test?
• What happens after I submit my qualification test?
• I can't find my qualification test
• Why hasn't my qualification test been reviewed yet?

Getting Started

• What do I need in order to get started?
• How do I record my tests?
• What is recorded?
• How long should my tests be?
• How do I get notified about new available tests?
• How many tests can I do?
• Userbrain Tester Code of Conduct
• What languages can I speak during a test?
• View all articles in “Getting Started”

Getting Paid

• How much will I get?
• How do I get paid?
• Do I have to pay taxes on my income?
• Is PayPal the only way to get paid?
• How long does it take to get paid?
• Where can I see my payments?

Testing on Desktop

• Install Userbrain Recorder 101
• What should I say?
• Do I have to enter my own private email address?
• Do I have to sign up on the websites you test?
• What and when is the Userbrain Chrome extension recording?
• macOS Catalina 10.15: Screen Recording permission
• System requirements for Testing with Chome Extension
• Avoid clicking on ‘Stop Sharing‘.

Mobile Testing

• How to start testing with the Userbrain iOS App
• "Permission denied" dialog box shows up
• Any problems with our iOS app?
• Any problems with our Android app?

Troubleshooting

• I have problems with the Userbrain Chrome Extension
• I got interrupted and had to cancel the recording.
• I can't complete a task
• I have problems with my audio
• I have problems with the Userbrain iOS App
• How to Pause or Discard a Test
• Why can't I upload my test?
• How to set your Audio or Video Permission for Mac
• View all articles in “Troubleshooting”

Account Help

• I have forgotten my Userbrain email or password
• I'm not receiving any tests
• How do I unsubscribe from receiving emails?
• I received a test notification. Why can't I see it on my dashboard?
• My account has been locked
• How to start testing with the Userbrain Android App
• How can I change my password?
• How to Resolve "Error: 401"
• View all articles in “Account Help”

Getting Better

• Top 5 reasons why tests are declined
• What is an invitation code?
• How do I get rated and where can I see my rating?