Troubleshooting
You can always pause or discard a test while recording.
Last updated on 28 Nov, 2024
Sometimes we need a minute to grab some headphones, close a door or let a family member know we will be busy during a test. Tests can be paused for up to 5 minutes while recording, after that, they will be automatically discarded.
If you need a short break or get interrupted you can always pause your test by clicking on "pause recording" while viewing the task.
If you leave the Userbrain App, your recording will be paused automatically. If you come back, you can resume your test.
If you want to discard your test, you can do this while recording by clicking on "discard test". When doing your qualification test you're able to record a new qualification test from another website, here you can also discard and retry your test before the final upload.
When you discard a paid test, you won't be paid for it or be able to retake it because it's important that you haven't seen the site before testing.
You can discard your test when testing on your device by clicking on "discard test" while viewing your task.