Knowledge Base for Testers

Everything you need to know about testing for Userbrain

"Permission denied" dialog box shows up

Mobile Testing

"Permission denied" dialog box shows up

Last updated on 26 Dec, 2019

The Userbrain iOS app needs your permission to record your screen and voice while testing. Click on "Record Screen & Microphone". 

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If you want to start a new Test and a dialog box shows up with the following: "Permission denied. Please allow the Userbrain app to record your screen and microphone."  

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How to reset the Permissions to record screen and microphone

  • Tap «Retry«

  • Tap «Record Screen & Microphone«

What to do if the dialog box doesn't disappear

Sometimes it happens, that the app is stuck in a loop and the dialog box doesn't disappear despite tapping «Recording Screen & Microphone«.

Try the following things if this is the case

  • Restart the iPhone

  • Delete the Userbrain app and reinstall it 

  • Launch the app again

 

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